![]() Office 365, Azure, and Dynamics 365 workshops and webinars Technical services, including webinars and consultationsĮxtensive Premier catalog 2 of proactive services focused on cloud, hybrid scenarios Moderate business impact (Sev B): <2 hoursĬritical business impact (Sev A): <1 hour Minimal business impact (Sev C): <4 business hours 3 Moderate business impact (Sev B): <4 hoursĬritical business impact (Sev A): <2 hours ![]() Minimal business impact (Sev C): <8 business hours 3 Support case severity/initial response times To partner on behalf of customers, or from Microsoft directly to customers 4 Remote and on-site to partner or customers Microsoft products and services supported Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities Partners who need elevated, cloud-focused support for growing their businesses Partners who need foundational support for establishing their businesses ![]()
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